Rutland Manor Nursing Home - Care Quality Commission (2024)

Background to this inspection

Updated 6 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Rutland Manor Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Rutland Manor Nursing Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager.

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there were 2 registered managers in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 4 people who used the service and 10 relatives about their experience of the care provided. We spoke with 11 members of staff including the registered managers, nurses, care assistants, domestic assistants and the operations manager. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Overall inspection


Updated 6 June 2023

About the service

Rutland Manor Nursing Home is a residential care home providing personal and nursing care to up to 41 people. The service provides support to older people and people living with dementia. At the time of our inspection there were 35 people using the service.

The service accommodates people in one adapted building over 2 floors. The ground floor has a lounge and dining area. A garden and enclosed patio were also available that people could access.

People’s experience of using this service and what we found

Relatives told us they felt the service was safe. Staff were recruited safely, and staffing levels met people’s needs. Medicines were managed safely and were administered by trained nurses. Infection prevention and control measures were found in place.

Assessments of people's needs had been carried out prior to people using the service. People were supported to eat and drink a balanced diet and had a choice of meals, snacks and drinks. Staff training was relevant and up to date.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives consistently told us they were supported and treated well. People and their relatives had contributed to their care planning and staff promoted people’s independence and treated people with dignity and respect.

People's needs were regularly reviewed, and support was adjusted as required. The service employed activities staff, who provided meaningful activities to keep people stimulated, as well as reduce social isolation.

The management team were passionate about delivering positive experiences and outcomes for people. The provider and registered manager had a good oversight of the service through their structured schedule of audits which checked all aspects of the service. People and their relatives had opportunities to provide feedback on the service in various ways such as in meetings, through questionnaires and in person.

Rating at last inspection

The last rating for this service was good (published 27 June 2018)

Why we inspected

The inspection was prompted in part due to concerns received about the care and treatment of people. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe, effective, caring, responsive and well-led sections of this full report.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Rutland Manor Nursing Home on our website at

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Rutland Manor Nursing Home
            - Care Quality Commission (2024)
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